Refund policy

Refund & Return Policy

At Níele, we want you to love your purchase. If for any reason your order isn’t right, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To start a return, please contact us at:

Email: hello.nielefashion@gmail.com

Instagram: @niele_fashion

Please include your order number and the reason for your return.

Once your return request has been approved, we’ll provide the return instructions and return address.


Return Conditions

Returned items must:

  • Be unworn and unused.
  • Be in their original condition.
  • Have all original tags attached.
  • Be returned in the original packaging.
  • Be free from perfume, makeup, stains, odors, washing, alterations, or any signs of wear.

All returns are inspected upon arrival. If an item does not meet these conditions, the return may be refused or a partial refund may be issued where permitted by law.


Return Shipping

Unless the return is due to our mistake or a defective item, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service.

If you have any questions about sizing before placing your order, feel free to contact us — we’re always happy to help.


Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

Original shipping charges and return shipping costs are non-refundable unless required by applicable law or the return is due to our error.


Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order at:

Email: hello.nielefashion@gmail.com

Instagram: @niele_fashion

Please include your order number, photos of the item, and a brief description of the issue.


Contact

Email: hello.nielefashion@gmail.com

Instagram: @niele_fashion

This Return & Refund Policy does not affect any statutory consumer rights under applicable law.